Privacy Policy

KBC El Gouna

As of June 2026

The protection of your personal data is important to us. Below, we provide information about what data is processed when you visit our social media pages (Facebook and Instagram) and what rights you have.

1. Data Controller

KBC El Gouna
Buzzha Beach
Kiting Center Road 1
El Gouna / Hurghada
Egypt

Email: team@kiteboarding-club.com
Phone: +201204442433

2. Use of Our Social Media Pages

We maintain profiles on Facebook and Instagram to provide information about our kitesurfing, wingfoiling, hotel, restaurant, and leisure offerings, as well as to communicate with prospective customers and guests.

When you visit our pages, personal data is processed by both us and the operators of the respective platform.

3. Collection and processing of personal data

When you visit or interact with our Facebook or Instagram pages, the following data may be processed:

• Public profile information
• Name and username
• Profile picture
• Comments and posts
• Likes, reactions, and interactions
• Messages via Facebook Messenger or Instagram Direct
• Photos, videos, or other content you provide to us
• Information provided in connection with contests, surveys, or promotions

4. Purposes of data processing

Processing is carried out in particular for the following purposes:

• Responding to inquiries
• Customer service and communication
• Processing booking requests
• Organizing events and promotions
• Publishing user content with consent
• Improving our services
• Marketing and advertising
• Analysis of the reach and engagement of our social media presence

5. Facebook and Instagram Insights

Facebook and Instagram provide page administrators with statistical analyses (“Insights”).

These may include, for example, information about:

• Post reach
• Page views
• Demographic characteristics of the target audience
• Interactions and engagement
• Popularity of individual content

This data is provided to us exclusively in anonymized or aggregated form.

6. Communication via Messenger and Direct Messages

When you contact us via Facebook Messenger or Instagram Direct, we process the information you provide to:

• Answer your questions
• Process booking requests
• Provide customer service
• Provide further information

Please do not send any sensitive personal data via social media messages unless absolutely necessary.

7. Photos and Videos

We regularly post photos and videos of guests, events, courses, and activities on our social media channels.

To the extent required by law, publication occurs only on the basis of consent or another legal basis.

If you would like an image or video removed, please contact us.

8. Contests and Promotions

The following data may be processed in connection with contests, sweepstakes, or promotional campaigns:

• Name
• Contact information
• Social media profile information
• Other information required to carry out the promotion

The data will be used exclusively for the purpose of conducting the respective campaign, unless otherwise specified.

9. Disclosure of Data

Personal data will only be disclosed to the extent that this is necessary or required by law.

Recipients may include, in particular:

• Facebook and Instagram (Meta Platforms)
• Technical service providers
• Marketing and communication service providers
• Government agencies and public authorities where legally required

Personal data will not be disclosed for commercial purposes or sold.

10. Retention Period

Personal data is stored only for as long as necessary for the respective purposes or as required by legal retention obligations.

Comments, posts, and messages may remain visible until they are deleted by the user or by us.

11. Your rights

You have—to the extent provided by law—the following rights in particular:

• Access to stored data
• Correction of inaccurate data
• Deletion of personal data
• Restriction of processing
• Objection to processing
• Withdrawal of consent
• Data portability

12. Facebook and Instagram

Facebook and Instagram are operated by

Meta Platforms

The processing of personal data by Facebook and Instagram is carried out in accordance with the privacy policies of the respective platform operator.

We have no complete control over the data processing carried out by Facebook and Instagram.

13. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy as necessary to comply with legal requirements or changes to our services.

The current version is published on our social media pages or our website.

14. Contact

If you have any questions regarding data protection or the processing of your personal data, please contact:

KBC El Gouna – Buzzha Beach
Kite Center Road 1
El Gouna / Hurghada
Egypt

Email: team@kiteboarding-club.com
Phone: +201204442433